Policies
WARRANTY & RETURN POLICY: STUCKBRANDS.COM
90 DAY MANUFACTURER’S WARRANTY
All STUCK® brand products including the Indoor Mosquito Trap, Outdoor Mosquito Trap, Sticky Screen™ Refill Kit, and all related STUCK® brand parts are guaranteed to be free from manufacturing defects for 90 days from the original purchase date. Any defective and/or missing part(s) will be replaced free of charge to the customer.
Customers should carefully inspect all parts of their shipment immediately upon receipt, and keep all original shipping materials and parts.
In the event a customer needs to make a warranty claim, the customer should contact STUCK® brand Customer Service. Depending on the circumstances surrounding the claim, the customer will be instructed further by a Customer Service Representative (CSR) to:
- Provide photographic evidence of the defective or damaged part(s)
AND
- Repack the original shipment for a pick-up return by FedEx to our facility; or
- Recycle or discard the defective parts
Any warranty claims should be made with the STUCK® brand Customer Service department by calling toll-free at 1-800-442-7336 (Mon.-Fri. 8:00 a.m.-4:30 p.m. EST) or via email at customerservice@noveltymfg.com
30 DAY RETURN POLICY
Returns are allowed within 30 days from the delivered date. Refunds apply to the product purchase price only and do not include any shipping (S&H) fees incurred by the customer from original purchase. The customer is responsible for all returns. This policy does not cover the packaging or shipping cost, incurred by the customer, to send the product back to our facility.
All returns of STUCK® brand products must include a completed Consumer Return & Refund Form (see packing slip) in order to process the refund.
The customer is responsible for returning product at their expense, unless it is determined by a Customer Service Representative (CSR) that a mistake has been made or there is a manufacturing defect with the product during the warranty period. The customer is advised to obtain tracking information for any return shipment to ensure it arrives to our facility. Without proof of tracking information for return shipments lost in transit, the customer forfeits any refund.
REFUNDS
All returns and refunds will be processed within 5 business days of receipt of returned product. Once in receipt of the return shipment at our facility, we will unpack and inspect for quantities, damages, etc. A STUCK® brand CSR may contact the customer to verify information related to the return in order to process the refund. We ask to allow up to 3 business days for the transaction to appear on the customer’s credit card statement. Certain credit card institutions may take up to 10 additional business days before posting the refund to the customer's account.
SPECIAL PROMOTIONS
From time to time, STUCK® brands may run special promotions via e-mail, website, catalog, or social media. These promotions are for the duration of time designated to run the promotion only, and refunds or price matches cannot be issued for previously placed orders.
CHANGES & CANCELLATIONS TO ORDERS
Customers wanting to cancel or change their order should call STUCK® Customer Service at 1-800-442-7336 as soon as possible (Open Monday - Friday, 8:00 a.m. - 4:30 p.m. EST). We will do everything we can to accommodate the customer's request, but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process, which is typically just a few hours after the order has been placed.
Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.
SHIPPING AND HANDLING
Our shipping and handling (S&H) charges are intended to compensate our company for processing your order, handling and packing the products you purchase, and delivering them to you. Most purchases are shipped from our warehouse to arrive within 5-8 business days of receipt of the order, with the exception of backordered items, which could take longer. Items shipped via USPS/Parcel Post may take 12-15 business days, depending on final destination. Some items may not arrive in the same box, and all packages should be opened and carefully inspected upon receipt. Some heavy or oversized items may incur an overweight surcharge. By law, some items (such as pesticides or repellents) cannot be shipped to certain states or outside the Continental U.S.
FREE SHIPPING ON ORDERS OVER $25
Our free shipping offer on orders over $25 is valid only in the 48 contiguous states. By law, some items (such as pesticides or repellents) cannot be shipped to certain states or outside the Continental U.S. Most purchases are shipped from our warehouse to arrive within 5-8 business days of receipt of the order, with the exception of backordered items, which could take longer.
